Frequently asked questions

Q?
Why does ABS Communications, Inc. consider itself qualified to provide service for my company?
A.
ABS has been providing quality service nationwide to customers with diverse needs for over a quarter of a century. Our dedicated and specialized staff makes the difference. Here’s what sets us apart from other answering services.
 
  • We answer your phones by the third ring.
  • We follow your instructions on how to handle your account.
  • Our Communications Specialists go through an extensive training program. They’re taught how to handle all types of calls, customers and questions.
  • They’re trained in how to answer calls as if they worked for your company. They review audio and visual educational material and receive one-on-one training with members of our senior staff before they ever handle a call.
  • A true team spirit thrives within our company and it is reflected in the long-term relationship we have developed with our existing clients.

 

Q?
How do we get our messages?
A.
By fax, e-mail, dispatch, text or you can call in and retrieve your messages.
Q?
How long does it take to set up an account?
A.
Once we’ve obtained your information we can set up your account in 15 minutes. Additional time may be required depending upon size of account and any customized requests.
Q?
Are all calls answered with a live person?
A.
Yes. There is never a recording or automated voice answering your phone lines unless you choose that option.
Q?
How do you handle my emergencies?
A.
You provide us with detailed information on how you want emergencies handled. We won’t stop calling until we relay your emergency message to a "live" person that you have designated. We take pride in the fact that we have never failed a client during an emergency. How serious are we about handling your calls? Once we made 38 calls before we got an employee of the company to take the call.
Q?
What are your operating hours?
A.
We operate 24 hours a day, 7 days a week.
Q?
Why is a “live voice” better than an automated system?
A.
Statistics show that 31% of callers rarely or never leave a message on a recorder. Providing a “live voice” to answer your phone will enable you to act on potential business.
Q?
How often am I billed?
A.
We bill once a month, every 30 days.
Q?
Can you charge my credit card?
A.
Yes, we accept Visa and MasterCard. Each month we will send you an invoice and a receipt showing charges to your credit card.
Q?
How do I get my phones switched to you so you can answer?
A.
We assign each company an individual  line exclusively for their use. This line is a direct link to your company information. Call forwarding is done based on your primary phone carrier.
Get affordable and reliable answering services from ABS Communications, Inc. today!
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