Local Answering Service

business-meeting-seattle-waSince 1989 ABS Communications, Inc. has provided local and nationwide answering services. We provide critical answering and message services for all types of businesses.

We provide 24 hour service for our customers. At ABS Communications, Inc. we have a “no-fail” protocol. This means all messages must get through for your patients, clients or customers.

Professional answering services are available 24 hours a day, 7 days a week.

We answer your calls after hours, during lunch breaks, peak times, holidays and weekends. We’re also the “go-to” answering service for overflow calls.

Answering Service Technology

ABS Communications, Inc. uses the Intelligent Call Distribution (ICD) technology.

This answering service technology offers a variety of call routing choices. Each is designed to help our Communications Specialists handle calls effectively.

Our Automatic Call Distribution (ACD) technology helps improve your company productivity. Each call is personalized to meet the needs of your patients or clients. This technology helps us to answer calls by the third ring.

Your patient, client or customer will be greeted by a friendly, professional Communications Specialist.

Customized Answering Services

We design  your answering service protocol  specific to your business. You won’t get a “cookie-cutter” answering program. All calls, messages  are detailed according to your instructions. When a call is received for your company, your information automatically “pops up” on the screen for the operator to effectively handle your call.

Messages are sent by phone, e-mail, conference page and fax. We can transfer calls and handle all inbound and outbound calls. Calls are sent to the right Communications Specialist. This reduces wait times and labor costs.

Secure Data

We use a secured data system to protect your information. All information is backed up on a daily basis and can be accessed easily depending upon age of message. We also have a redundant power  back-up system in the event of power failures providing a seamless transition from electrical power to battery back up to generator should the need arise.

ABS Communications is committed to providing uninterrupted 24 hour service to our customers

Get affordable and reliable answering services from ABS Communications, Inc. today!

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